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In this section you will find all the latest information from PIN, including details of new reports, event information, newsletters and bulletins. From here we keep our members informed of news and developments that may affect their organisation.
Tell us if we need to change your contact details or if you would like us to send the newsletter to more people in your organisation – just send the additions or changes to Performance.Improvement@ipf.co.uk
PIN newsletter No. 82 (3rd October 2008)
The 82nd newsletter of the CIPFA Performance Improvement Network. The newsletter provides comment and analysis of the latest developments in public sector policy, performance, technology and procurement.
PIN newsletter No. 81 (26th September 2008)
The 81st newsletter of the CIPFA Performance Improvement Network. The newsletter provides comment and analysis of the latest developments in public sector policy, performance, technology and procurement.
Comprehensive Performance Assessment: A quick reference guide
This quick reference guide to Comprehensive Area Assessment gives brief details of what the assessment with entail, and also shows how the new framework is developing. It incorporates hyperlinks to key documents from the Audit Commission, Communities and Local Government department and other key stakeholders.
Slides and other outputs from September 2008 workshops on 'Improving Customer Satisfaction'
These slides and other workshop outputs focus on how to measure and improve customer and citizen satisfaction with public services. The event looked at the ideas and tools that could be used to collect, understand and use the results of intelligence on customer perceptions, in order to focus improvement efforts and track progress.
Outputs from September 2008 workshops on 'Strategic Performance Management: Analysing and acting on performance information'
These workshops, the second set of events on strategic performance management, looked at good practice in the use and presentation of performance information. Attached here are the Powerpoint slides and other supporting documentation on performance and risk management.
PIN newsletter No. 80 (19th September 2008)
The 80th newsletter of the CIPFA Performance Improvement Network. The newsletter provides comment and analysis of the latest developments in public sector policy, performance, technology and procurement.
The Efficiency Agenda: Lessons from the Gershon era - Findings from CIPFA Networks’ 2008 survey of annual efficiency statements
This paper discusses councils’ approaches to delivering efficiency, based on a survey of annual efficiency statements that builds on similar exercises CIPFA conducted in 2005, 2006 and 2007.
It shows that authorities have beaten their efficiency targets by a wide margin and highlights some of the activities that have helped them achieve this.
PIN newsletter No. 79 (12th September 2008)
The 79th newsletter of the CIPFA Performance Improvement Network. The newsletter provides comment and analysis of the latest developments in public sector policy, performance, technology and procurement.
PINpoint issue 6: September 2008
PINpoint is the quarterly magazine of the CIPFA Performance Improvement Network. This sixth issue features articles on:
- The difference between a project and ‘business as usual’
- Measuring and monitoring value for money in the London Borough of Harrow
- Managing by instinct and on the basis of evidence
- The development of a new agenda for public service reform
- Mandatory exclusion of suppliers from public procurement contracts
PIN newsletter No. 78 (5th September 2008)
The 78th newsletter of the CIPFA Performance Improvement Network. The newsletter provides comment and analysis of the latest developments in public sector policy, performance, technology and procurement.