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Activity Based Costing and Lean Systems Concepts: A Discussion Paper

This discussion paper sets out some background to the ideas that will be covered at the CIPFA Performance Improvement Network Lean North 08 and Lean South 08 events. These workshops will look at both lean systems and activity-based costing, focusing particularly on how organisations can use lean and ABC ideas to make sure that they target their resources appropriately, and to ensure that the changes they make are genuine improvements.

Business Transformation: The role of ICT in improving public services

This paper discusses the Cabinet Office’s 2005 Transformational Government strategy in the context of more recent policy developments, such as Comprehensive Area Assessment and the community empowerment agenda. It outlines the increasingly important role that ICT will need to play in supporting business transformation that can improve the efficiency and effectiveness of public services.

Effective Specification Writing Event Audio

Look and listen to a set of presentation slides from the comfort of your office. A new test pilot from CIPFA PIN that allows you to listen to key commentary on slides from our recent events on Effective Specification Writing. All comments are welcome from our members.

PIN newsletter No. 85 (24th October 2008)

The 85th newsletter of the CIPFA Performance Improvement Network. The newsletter provides comment and analysis of the latest developments in public sector policy, performance, technology and procurement.

PIN newsletter No. 84 (17th October 2008)

The 84th newsletter of the CIPFA Performance Improvement Network. The newsletter provides comment and analysis of the latest developments in public sector policy, performance, technology and procurement.

Comprehensive Performance Assessment: A quick reference guide

This quick reference guide to Comprehensive Area Assessment gives brief details of what the assessment with entail, and also shows how the new framework is developing. It has recently been updated to take account of the publication of guidance for auditors in October 2008.

Session write-ups, slides and other outputs from September 2008 workshops on 'Improving Customer Satisfaction'

These slides, together with the workshop write-up and other outputs, focus on how to measure and improve customer and citizen satisfaction with public services. The event looked at the ideas and tools that could be used to collect, understand and use the results of intelligence on customer perceptions, in order to focus improvement efforts and track progress.

Outputs from September 2008 workshops on 'Strategic Performance Management: Analysing and acting on performance information'

These workshops, the second set of events on strategic performance management, looked at good practice in the use and presentation of performance information. Attached here are the Powerpoint slides and other supporting documentation on performance and risk management.

PINpoint issue 6: September 2008

PINpoint is the quarterly magazine of the CIPFA Performance Improvement Network. This sixth issue features articles on:- The difference between a project and ‘business as usual’- Measuring and monitoring value for money in the London Borough of Harrow- Managing by instinct and on the basis of evidence- The development of a new agenda for public service reform- Mandatory exclusion of suppliers from public procurement contracts

PIN newsletter No. 77 (29th August 2008)

The 77th newsletter of the CIPFA Performance Improvement Network. The newsletter provides comment and analysis of the latest developments in public sector policy, performance, technology and procurement.

PIN newsletter No. 76 (15th August 2008)

The 76th newsletter of the CIPFA Performance Improvement Network. The newsletter provides comment and analysis of the latest developments in public sector policy, performance, technology and procurement.

PIN newsletter No. 75 (1st August 2008)

The 75th newsletter of the CIPFA Performance Improvement Network. The newsletter provides comment and analysis of the latest developments in public sector policy, performance, technology and procurement.

PIN newsletter No. 74 (25th July 2008)

The 74th newsletter of the CIPFA Performance Improvement Network. The newsletter provides comment and analysis of the latest developments in public sector policy, performance, technology and procurement.

PIN newsletter No. 73 (18th July 2008)

The 73rd newsletter of the CIPFA Performance Improvement Network. The newsletter provides comment and analysis of the latest developments in public sector policy, performance, technology and procurement.

Outputs from two-day workshop on Managing Your Procurement

Slides and handout materials from this intensive and highly practical two-day workshop held in June 2008 are now available. The event was designed to equip senior procurement and performance practitioners with the essential knowledge to develop, plan and lead departments and help meet the organisation’s ever growing efficiency challenges. Key issues covered on the day included: developing future strategic map for procurement; understanding the role of commissioning and procurement; maximising performance from others using leadership, communication, motivation, and teamwork; e-Procurement, and; learning the dynamics of managing a successful procurement team.